Frequently Asked Questions at 3jlj

You must be 21 years old or above to register and play on 3jlj. This is a strict requirement and applies to all players regardless of location within the Philippines. During account verification, you may be asked to submit a valid government-issued ID to confirm your age.

No. Each person is only allowed one active account on 3jlj. Having multiple accounts is a violation of our terms and may result in the suspension of all associated accounts and the forfeiture of any winnings. If you believe your account has been compromised, please contact support immediately.

To complete identity verification, you'll typically need to provide:

• A valid government-issued ID (e.g., PhilSys ID, passport, driver's license, or SSS/GSIS card)
• A clear selfie or photo with the ID

Verification helps protect your account and ensures withdrawal requests are processed smoothly. The process is usually completed within one business day.

Withdrawal processing times depend on the method you choose. E-wallet withdrawals (GCash, Maya) are generally the fastest and may reflect within a few hours. Bank transfers typically take one to three business days. Processing times may also vary based on account verification status and the volume of pending requests. Make sure your account is fully verified to avoid delays.

Minimum deposit and withdrawal amounts are set to keep transactions practical for everyday players. Specific limits are shown during the deposit or withdrawal process inside your account. As a general guide, e-wallet transactions tend to have lower minimums compared to bank transfers. Always check the current limits displayed in your account dashboard before initiating a transaction.

Withdrawals can be declined for a few common reasons:

• Your account verification (KYC) is incomplete
• The payment details you submitted don't match your registered account name
• There are pending wagering requirements tied to a bonus
• Unusual account activity triggered a security review

If your request was declined and you're unsure why, contact our support team with your transaction reference number and we'll look into it promptly.

3jlj has a wide range of games suited for different playing styles:

• Slots: Hundreds of titles with various themes, paylines, and jackpot types — browse at Slots or Slot Games.
• Live Casino: Real dealers, real tables — baccarat, roulette, blackjack, and more at Live Casino.
• Fish Games: Arcade-style shooting games that are hugely popular among Filipino players, found at Fish Games.

New game titles are added regularly, so there's always something fresh to try.

All games on 3jlj use certified Random Number Generator (RNG) technology, which means every spin, card draw, or round outcome is completely random and independent from the previous one. Live casino games use physical equipment managed by real dealers streamed in real time, adding another layer of transparency. We work with reputable game providers to maintain game integrity across all categories.

Some slot titles offer a demo or practice mode that lets you try the game without wagering real PHP. This is a good way to understand a game's mechanics, bonus features, and payout patterns before committing real funds. Live casino and fish games generally require a real-money account to play. Check the game page directly to see if a demo option is available.

The 3jlj app is available for Android and iOS devices. Visit the Download page for the latest version and installation instructions. For Android, you may need to allow installation from unknown sources in your device settings before installing the APK. iOS users can follow the on-screen guide after visiting the download page. The app gives you the full 3jlj experience optimised for mobile screens.

No, the app is optional. You can access 3jlj directly through your mobile browser — Chrome or Safari work well on both Android and iOS. The browser version is kept up to date and supports all major features including deposits, withdrawals, and gameplay. That said, the dedicated app often loads faster and runs more smoothly, especially on lower-end devices or slower connections.

3jlj uses SSL (Secure Socket Layer) encryption across the entire platform to protect data in transit. Your personal details, payment information, and account activity are stored securely and never shared with third parties without your consent except where required by applicable regulations. For the full details of how we handle your data, see our Privacy Policy.

If you suspect unauthorised access to your account, act quickly:

• Change your password immediately from the account settings page
• Contact our support team to flag the activity and temporarily freeze your account if needed
• Check your registered email and phone for any OTP or verification messages you did not request

Never share your password or OTP with anyone — 3jlj staff will never ask for these through chat or email.

3jlj encourages players to stay in control of their gaming habits. You can set personal deposit limits, session time reminders, and take a break from your account when needed. We recommend treating gaming as entertainment, not as a source of income. If you feel your gaming habits are becoming difficult to manage, visit our Responsible Gaming page for guidance and self-assessment tools. Remember: play within your budget and your time.

Yes. If you need a longer break or want to stop playing altogether, you can request a self-exclusion through our support team. During a self-exclusion period, your account will be restricted from placing bets, and marketing communications will be paused. This option is available to all registered players and we take these requests seriously. Refer to our Responsible Gaming page for the full process.