3jlj Privacy Policy – How We Protect Your Data

1 Introduction

3jlj ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you register for or use the 3jlj platform, including our website and mobile app.

By creating an account or continuing to use our services, you acknowledge that you have read this policy and understand how your data is handled. If you do not agree with any part of this policy, please discontinue use of the platform.

We may update this policy periodically. When we do, we will revise the date at the top of this page. Continued use of the platform after an update means you accept the revised policy.

2 Information We Collect

We collect personal information in the following ways:

• Information you provide directly — When you register, you give us details such as your full name, date of birth, email address, mobile number, and a username. During KYC verification, you may also submit a government-issued ID or other supporting documents.
• Transaction data — Records of deposits, withdrawals, bets placed, and game activity are logged to your account. Payment method details (such as your registered e-wallet or bank account) are recorded for transaction processing.
• Device and usage data — When you access 3jlj, we may collect information about your device, IP address, browser type, operating system, and how you navigate the platform. This helps us detect suspicious activity and improve the user experience.
• Communications — If you contact our support team, we retain records of those exchanges to help resolve issues and improve service quality.
• Cookies and similar technologies — See Section 6 for details on how we use cookies.

3 How We Use Your Information

The information we collect is used for the following purposes:

• To create and manage your account, including identity verification and age checks.
• To process deposits, withdrawals, and betting activity in Philippine Peso.
• To send you transactional notifications such as deposit confirmations, withdrawal updates, and OTP codes for account security.
• To detect and prevent fraud, money laundering, and other prohibited activities on the platform.
• To respond to your inquiries and provide customer support.
• To analyse platform usage and improve our games, features, and overall experience.
• To comply with applicable legal obligations, including those related to anti-money laundering and responsible gaming.

We do not use your personal data to make automated decisions that significantly affect your rights without human oversight.

4 Who We Share Your Data With

We do not sell your personal information. We may share your data with trusted third parties only where necessary, and only for the following purposes:

• Payment processors — To facilitate deposits and withdrawals via Philippine e-wallets, mobile banking, and bank transfer channels.
• Identity verification providers — To carry out KYC checks and confirm your age and identity in line with our platform requirements.
• Technology and infrastructure partners — Companies that provide hosting, security, analytics, and platform services necessary to operate 3jlj.
• Legal and regulatory bodies — Where we are required by law to disclose information, such as in response to a court order or regulatory request.

All third parties with whom we share data are required to handle it securely and only for the specific purpose for which it was shared.

5 Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we may retain certain data for a period required by applicable law or for legitimate business purposes such as resolving disputes and preventing fraud.

Transaction records and identity verification documents are typically retained for a minimum period in line with standard financial and compliance requirements. After this period, data is securely deleted or anonymised.

6 Cookies and Tracking

3jlj uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit our site.

We use the following types of cookies:

• Essential cookies — Required for the platform to function. These keep your session active and maintain security. They cannot be disabled.
• Preference cookies— Remember your settings and preferences, such as language or display options, so you do not need to reset them each visit.
• Analytics cookies — Help us understand how players use the platform so we can identify areas for improvement. Data collected is aggregated and not linked to individual identities.

You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how parts of the platform function.

7 Data Security

We take the security of your personal data seriously. 3jlj uses SSL encryption across the platform to protect data in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties.

We also apply OTP-based authentication for sensitive account actions, including login from new devices and withdrawal requests. These controls help protect your account even if your password is compromised.

While we take reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately.

8 Your Data Rights

As a user of 3jlj, you have the following rights with respect to your personal data:

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on your request.

9 Minors and Age Restriction

3jlj is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. If we become aware that a minor has registered or provided personal data, we will take steps to close the account and delete the data promptly.

If you believe a minor is using our platform, please notify us at [email protected] so we can investigate and act accordingly.

10 Third-Party Links

Our platform may contain references to third-party services such as payment providers or identity verification tools. These services operate under their own privacy policies, which we do not control. We encourage you to review the privacy policy of any third party before providing them with your personal information.

3jlj is not responsible for the privacy practices or content of any third-party service accessed in connection with using our platform.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make updates, we will revise the date shown at the top of this page.

We encourage you to review this page periodically so you stay informed about how we handle your data. Continued use of 3jlj after any changes means you accept the updated policy.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please get in touch with our support team.

Email us at [email protected] or use the live chat feature available when you are logged in to your account. We are available around the clock to assist you.

For information on how we approach safe and responsible gaming, visit our Responsible Gaming page. You can also find answers to common questions on our FAQ page.